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JOAN PHAUP is an award-winning newspaper reporter turned human-interest columnist, technical writer, radio editorialist, and public relations executive. She has managed communications for local governments, academic institutions, nonprofit agencies, property developers, and transportation authorities. As public relations manager for assessment software provider Questionmark, Joan helped educational institutions, businesses, and government agencies appreciate the potential of computerized and online testing. She now provides editorial services to businesses, magazines, nonfiction authors, and nonprofit organizations in the United States, Latin America, and Europe. www.joanphaup.com
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