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Shuping England is a senior contact center operations
executive with over 10 years of experience in leading
large-scale multimillion-dollar contact centers as well as
contact center BPO management. Shuping drives
robust revenue growth through a strong leadership
presence, staff empowerment, and client-focused
strategies. She is also a Certified Leadership coach,
trainer, and mentor through Maxwell Leadership. She is
a National Board member of NACSMA, the North
American Customer Service Management Association.
Shuping holds two bachelor's degrees. (Bachelor of
Organizational Leadership—Project Management and
Bachelor of English Education).
Shuping enjoys spending time with her family when she
is free. She has a special interest in cooking and
gardening and does a lot of reading. She is also the
mother of two remarkable children
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