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Victoria Wells has been in the customer service field for over 30 years. She has a unique perspective on the role of a customer service representative as, throughout her career, she has been an employee, an employer and a consultant.
Victoria has had the opportunity and the privilege to work with many different companies in diverse fields.
She felt that a simple, common sense, no-nonsense guide to a career in customer service was missing from all the training books and manuals available.
Her writing style is chatty and non-threatening. She uses experiences from her own career to highlight, and bring clarity to, the advice she offers.
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