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Delivering Happiness

A Path to Profits, Passion, and Purpose

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Delivering Happiness

Written by: Tony Hsieh
Narrated by: Tony Hsieh
Free with 30-day trial

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Buy Now for ₹500.00

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About this listen

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.

As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, and change the world. In Delivering Happiness, he shares the tools of the trade he's learned in business and life, from starting a worm farm to running a pizza business, to working at Zappos–a company so impressive that Amazon acquired it for over $1.2 billion.

Fast-paced and down-to-earth, Delivering Happiness shows how a different kind of corporate culture is a powerful model for achieving success, and concentrating on the happiness of those around you can dramatically increase your own.

©2010 Tony Hsieh (P)2010 Hachette
Business Communication Customer Service Entrepreneurship Leadership Management Management & Leadership Marketing & Sales Personal Success Small Business & Entrepreneurship Workplace & Organisational Behaviour Workplace Culture

Editorial Reviews

Tony Hsieh is a really nice guy. This is what makes him a very unusual CEO, which is what makes his company so interesting. It also makes him a writer who doesn't use much corporate lingo, and a terrifically casual reader of his own book on the growth and development of Zappos, his unique company. One part memoir, one part philosophy, one part corporate handbook, and all silly optimism, Delivering Happiness will appeal to a surprisingly wide audience.

Hsieh begins with his business history, which adequately conveys his wackiness. First, there was the worm farm in elementary school. All the worms escaped, and he lost money. Then there was the mail order button business in middle school, so successful that he passed it along to his younger brothers in succession. In high school, he learned a bunch about programming, thereby combining his instincts with an appropriate knowledge base. He laughs out loud at his own computer club lunchtime antics, and so will you. Then there was the pizza business in his dorm at Harvard, where Hsieh found innovative ways not to attend any classes, and a high-paying corporate gig after graduation where he once again did as little as possible.

This is a man who likes to take business risks, and as he explains how he made decisions that caused him to grow from slacker into a Red Bull-pounding, 24-hour working machine, you'll be amazed that it sounds like he's smiling the entire time. From his first major start-up, which was subsequently sold to Microsoft, to his repeated close calls where Zappos almost went under before it was eventually bought out by Amazon, this true story of one man's corporate odyssey will leave you believing that anything really is possible. It will also at least make you want to shop at Zappos, if it doesn't make you want to move to as Vegas to work there.

Shot through with brief guest-narrations using the actual participants relevant to Hsieh's fast-paced world of entrepreneurship, there are a wealth of memos, emails, and testimonials that all serve as evidence to his weird intellect. And if you played a drinking game where you drank a shot every time Hsieh mentions having a drink, you'd be drunk before the book is half finished. From the tone of his voice to the story he tells, this is clearly a guy who needs his work to be fun and challenging. Just as Zappos has done, Hsieh's book casually fires the opening volley in a new era of corporate culture and management.

This eye-opening treatise on how to be happy at work has the added bonus of an hour-long conversation between Tony Hsieh and Warren Bennis, who has been universally considered one of the most significant leadership gurus for the past 40 years. Much of what Hsieh says is a more concise version of what he says in the book, though insights from the aging but still hilariously astute Bennis do offer something extra exciting. They discuss happiness in a way that is useful to all people, not just corporations. Megan Volpert

Most relevant  
This is an outstanding story of the importance of culture and how a large organisation can be built for passion, purpose to deliver happiness to employees and customers.

No management jargon - plain practical application of the things you need to do to build this type of culture !!!

The book and the story of Zappos is worth emulating for all organisations. 😀😀😀

Happiness Delivered !!!

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I read this book after the sudden demise of Tony. Wanted to understand him through the book listening to keeping his death in context. If I need to sum in one word it is the PASSION, synonymous with Tony or Zappos.

Extended one self-belief to value

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A must read book for people working in customer service business of anytime. a must read for HR of any company.

Wonderful Journey to Hapiness

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loved the book... really helped me understand the core values and culture and how to ensure we stick to it

great book to understand culture

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this is a must read for all leaders looking for a purpose lead culture and overall engaged worj force

essential for subject of culture

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Learning is immense for an entrepreneur's if he wishes to take those & replicate in their respective setup. This was indeed one of the best books I have tuned into.

Awesome stuff

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Entrepreneurial, Entertaining, a must read for Human Resource folks. Tony should have been around longer. He would have changed the corporate landscape.

Transforming

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very easy to read, connect and reflect upon. definitely one of the most inspiring stories of business and personal success.

simple personally inspiring and humble

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True example of a how a customer centric, employee centric organization can be built and made hugely profitable too. And how to use core values to create a real and practicle culture.

culture eats strategy for breakfast

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One the best books I have ever read.
Simple, inspiring.
Thank you Tony Hsieh for sharing your life journey.

Life changing

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