Extra Mile
500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.
Add to cart failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
New to Audible Prime Member exclusive: 2 credits with free trial
1 credit a month to use on any title to download and keep
Listen to anything from the Plus Catalogue—thousands of Audible Originals, podcasts and audiobooks
Download titles to your library and listen offline
₹199 per month after 30-day trial. Cancel anytime.
Extra Mile
Narrated by:
Kevin Pariseau
Buy Now for ₹668.00
No valid payment method on file.
We are sorry. We are not allowed to sell this product with the selected payment method
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice.
-
Narrated by:
-
Kevin Pariseau
-
Written by:
-
Tycho Press
About this listen
The comprehensive guide to customer service for the 21st century.
Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
Unlike other guides that are brimming with irrelevant and outdated information, Extra Mile offers:
- A total of 500 essential tips, divided into eight parts, including: "Real-Life Scenarios", "Crisis Management", and "Building Customer Loyalty"
- Intel into the customer service secrets of business giants such as American Express, Southwest Airlines, and Ritz-Carlton Hotels
- A section dedicated to providing excellent customer service online
- A guide for avoiding conflict and negative reviews with a list of 50 things never to do