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The Customer Success Economy

Written by: Nick Mehta, Allison Pickens, Maria Martinez - foreword
Narrated by: Chloe Cannon
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Publisher's Summary

If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

  • Shows leaders how their digital implementations will make them more like Amazon
  • Helps you deliver recurring revenue
  • Shows you how to embrace customer retention
  • Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today - making and cultivating happy customers.
©2020 Gainsight, Inc. (P)2020 Gildan Media
Forecasting & Strategic Planning Customer Service Organisational Behaviour Customer Success
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Profile image for Ashwin Krishna

holy grail for customer success

I spent 3 straight days to listen and got immersed in the world of customer success. This is full of actionable ans simple frameworks.

kudos to Nick and Allison.


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