The Experience Economy, Updated Edition
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Narrated by:
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Alan Sklar
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Written by:
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B. Joseph Pine II
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James H. Gilmore
About this listen
In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure their loyalty. As a result, their book The Experience Economy is now a classic, embraced by listeners and companies worldwide and available in more than a dozen languages.
Though the world has changed in many ways since then, the way to a customer’s heart has not. In fact, the idea of staging experiences to leave a memorable - and thus a lucrative - impression is now more relevant than ever. With a torrent of brands attacking consumers from all sides, how do you make yours stand out?
Welcome to the new experience economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential customers. It offers rich new examples - including the US Army, Heineken Experience, Autostadt, American Girl Place, and others - to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.
Includes a bonus pdf with graphics.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2011 B. Joseph Pine II and James H. Gilmore (P)2012 Blackstone Audio, Inc.Critic Reviews
What listeners say about The Experience Economy, Updated Edition
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- Prasad P
- 17-05-19
Brilliant work!
Finally I got to reach and complete one more from my books wish list. No disappointment. Learnt a lot.. would recommend everyone irrespective of their profession to read/listen. They will come away more knowledagable like I did! Thank you authors: Mr. Pine, Mr James and Mr. Gilmore.
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