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The Improvement Guide

A Practical Approach to Enhancing Organizational Performance 2nd Edition

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The Improvement Guide

Written by: Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
Narrated by: Al Kessel
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About this listen

This new edition of this best-selling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The audiobook presents a practical tool kit of ideas, examples, and applications.

©2009 Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost (P)2019 Gildan Media Leadership Management Organisational Behaviour Organisational Change Management

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