• # 30 - Why NPS is the Worst Metric SaaS Leaders Measure Today with Julie Persofsky

  • Jul 12 2024
  • Length: 39 mins
  • Podcast

# 30 - Why NPS is the Worst Metric SaaS Leaders Measure Today with Julie Persofsky

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  • Summary

  • Julie Persofsky, CEO/Founder of Achieve Exponential Growth, is a revenue strategist that helps companies understand and simplify their Go-To-Market strategy in order to grow more effectively. With decades of experience as an executive and consultant in high-growth startups and scale-ups, Julie employs a data-driven, innovative approach to driving revenue growth. Drawing on her deep expertise in customer success and customer-led growth, Julie adeptly navigates the convergence of pivotal GTM components: Customer Success, Sales, and Marketing. Julie has written papers on Customer Success as a Profit Center and Beyond NPS - how you should actually be measuring Customer Success. achieveexponentialgrowth.com email: julie@jpercorp.com linkedin: linkedin.com/in/julieper/
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