David Sorbara is a founder of Barkley HQ. Barkley HQ is an all-in-one solution designed to help pet groomers run and manage their businesses efficiently.

Today we have David Sorbara sharing with us how to onboard SaaS clients and keep them onboard.

In this episode, we cover the following:

00:00 Intro

00:57 Who is David Sorbara?

03:09 What principles of client onboarding do David use with his team?

05:18 Are life onboarding sessions relevant to B2B SaaS?

05:50 Personalized onboarding: is it worth it?

11:20 How to make users stay with you through customer support?

14:56 How can you know if the customer experience of your product is great or not?

16:17 Is it a good idea to motivate users to share feedback by giving them some bonuses?

20:05 Does David moderate the communities of his product?

24:33 What is the biggest misconception about client retention first-time SaaS founders have?

28:16 What are the key elements in David's business that make customers stay onboard?

29:28 Top 1 advice for SaaS Insiders from David

31:38 Key tactics from David to “wear customer's shoes”?

36:44 Challenges that David has and how SaaS Insiders can help him

38:34 Inspiring resources from David

41:52 What does success mean for David?

44:19 How to get in touch with David?

46:02 Conclusions

Get in touch with David Sorbara:

https://twitter.com/davidmsorbara (Twitter) https://instagram.com/davidmsorbara?igshid=YmMyMTA2M2Y= (Instagram)

https://barkleyhq.com/contact.php (David's Business)

Mentions:

Michael Dubin (founder of Dollar Shave Club)

Udemy (online courses)

Tag Us and follow:

https://www.linkedin.com/in/vladhu-saasconsultant/ (LinkedIn)

https://www.youtube.com/channel/UCerHCHaOXIhL5T8-GYFbpgw (YouTube channel)

https://www.facebook.com/vladhu.saas (Facebook)