• Leading with mobile: In conversation with ING’s Petri Nikkilä

  • Sep 20 2023
  • Length: 34 mins
  • Podcast

Leading with mobile: In conversation with ING’s Petri Nikkilä

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  • Summary

  • ING’s head of retail markets leaders for the Netherlands, Belgium, and Luxembourg discusses the bank’s journey to a mobile-led model, and about balancing customer experience with operational and digital innovation.

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