How can we as animal care professionals help pets in service deserts where access to care is extremely limited or even non-existent? How can we better reach and build trusting relationships with their caregivers? Both Bobby Mann and Shakela Brown of Humane Rescue Alliance have answers. Their impact on the programs they manage is palpable, especially in communities with limited access to basic items like pet food, toys, and supplies – and where pets and the people who love them struggle to stay together. The result of their work is replicable and can help fulfill our mission to support pet owners and keep their animals happy, healthy and in loving homes.