To download the free guide that goes with this episode, subscribe at magicintheroom.com

What do we do when people's behavior or performance are not aligned with the values and commitments of an organization? Corrective action is one tool for helping team members know when they are not meeting expectations and what steps they need to take to perform at a high level. Corrective action may not be your favorite topic, but it is critical. In this episode of Magic in the Room, Hannah and Luke discuss the elements of good corrective action, and how to make it effective.

Credits:

This episode of Magic in the Room was recorded in Big Sky, Montana

Music by Evan Grim. Find his music on Apple Music.

To download the free guide that goes with this episode, subscribe at magicintheroom.com

Giving and receiving feedback is critical to individual and team success, yet for many people feedback can feel threatening or unwelcome. In this episode of Magic in the Room, Hannah, Luke, and Chris discuss how to give feedback that is helpful and leads to high performance.

Credits:

This episode of Magic in the Room was recorded onsite in Tulsa, OK

Music by Evan Grim. Find his music on Apple Music.

To download the free guide that goes with this episode, subscribe at magicintheroom.com

Every leader wants their team to perform at a high level, but this does not happen by accident. On today’s episode of Magic in the Room Hannah, Chris, and Luke talk about performance development, which includes one-on-ones, development plans, training, and anything you do to help people learn and grow.

Credits:

This episode of Magic in the Room was recorded onsite in Tulsa, OK.

Music by Evan Grim. Find his music on Apple Music.

To download the free guide that goes with this episode, subscribe at magicintheroom.com

In today’s Magic in the Room episode, Hannah, Luke, and Chris continue our series on the skills leaders need to build effective teams. Conflict is inevitable, so leaders must learn to navigate it effectively. The first step is to change how we think about conflict. Not all conflict is bad, and some types of conflict are helpful. We can build more effective teams if we learn to encourage helpful conflict and manage harmful conflict.

Credits:

This episode of Magic in the Room was recorded onsite in Tulsa, OK.

Music by Evan Grim. Find his music on Apple Music.

Gifts are often used to build relationships in business, whether with clients, customers, or employees. But what if we have been doing gifting all wrong? In today’s episode of Magic in the Room, Chris and guest John Ruhlin discuss a new way to think about gifting. The bottom line is that gifts can be used to build long-lasting relationships, but not if you just put the company logo on a mug and send it to everyone. Instead, you should intentionally make every gift focused on the receiver and create a lasting memory they will associate with you.

John is the founder of GIFT·OLOGY and the author of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention.

Find John on LinkedIn at https://www.linkedin.com/in/johnruhlin/ or at giftologygroup.com.

To download the free guide that goes with this episode, subscribe at magicintheroom.com

This week, on Magic in the Room, we discuss the next skill for leading teams: Effective communication. Often, leaders think they have communicated something by sending an email or mentioning it in a meeting, but the message has yet to be received. Join Hannah, Chris, and Luke as they discuss how leaders can turn data into wisdom and build shared understanding.

Credits:

This episode of Magic in the Room was recorded onsite in Tulsa, Oklahoma.

Music by Evan Grim. Find his music on Apple Music.

To download the free guide that goes with this episode, subscribe at magicintheroom.com.

Today, we continue our series on the skills needed to lead a team. We started with building trust in episode 178. In this Magic in the Room episode, Hannah, Chris, and Luke discuss a new skill: creating an environment of commitment and accountability. The core idea in this conversation is that people can only be accountable if they know what they are committed to. People can hold themselves accountable once we have a common understanding of commitments.

Credits:

This episode of Magic in the Room was recorded onsite in Tulsa, OK

Music by Evan Grim. Find his music on Apple Music.

To download the free guide that goes with this episode, subscribe at magicintheroom.com

In today's episode of Magic in the Room, we continue our series on leading a team with the foundational skill leaders must have: the ability to build trust. It may sound cliche, but trust is the foundation of a high-performing team. In fact, Luke and Hannah argue that dogs have better lives and fewer people die when teams have high trust! When teams don't have trust, the result is lower performance, lower well-being, and ultimately, people leave. If you focus on one thing as a leader, it should be building trust.

Credits:

This episode of Magic in the Room was recorded onsite in Tulsa, Oklahoma

Music by Evan Grim. Find his music on Apple Music.