• Sacha Thompson, Co-Founder/CEO of The Customer Experience Company Ltd. (EXCO)

  • Jan 8 2024
  • Length: 54 mins
  • Podcast

Sacha Thompson, Co-Founder/CEO of The Customer Experience Company Ltd. (EXCO)

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  • Summary

  • Sacha Thompson is the Co-Founder and CEO of The Customer Experience Company Ltd. (EXCO), a company she started in 2018 based on her passion for and understanding of the importance of customer experience, as a key differentiator and growth driver for businesses. At EXCO, Sacha and the team, work with companies to transform the customer experience, using proven tools and methodologies to drive customer-led growth. In January 2017, she stepped down as CEO of Digicel to assume the Chairmanship of the Digicel Trinidad and Tobago Board of Directors where she sits today. Sacha spent the early part of her career in advertising focusing on international, world-renowned brands like Coca-Cola, Johnson & Johnson, and Nestle. Sacha then enjoyed a stellar ten (10) year career at Digicel Trinidad & Tobago climbing the corporate ladder to her last role as CEO. She was responsible for all of Digicel’s operations within Trinidad & Tobago across its Mobile, Business Solutions, Broadband, TV, and Digital Media platforms. Along the way, she championed and led game-changing moves for the organization, including the launch of Trinidad’s first 3G network and 1st Fibre to the Home network (Digicel Play) and the company’s re-brand as well as she was instrumental in launching the first Customer Experience and Voice of the Customer programmes in Digicel. After Digicel, Sacha took up a consultancy role as COO of WiPay –a Digital Payments software development company focused on providing secure, easy-to-use, cost-effective financial payment solutions to accelerate financial inclusion in the Caribbean. Sacha is also on the board of the Digicel Foundation (Trinidad & Tobago), a Board Member of the John E Sabga Pancreatic Cancer Foundation, and a board member of The Trinidad Chamber of Industry and Commerce. Join me on “Getting to the Top!” to learn more about the path that led this multi-faceted professional to the C-Suite. “Getting to the Top!” is available on Amazon Music, Apple Podcast, Audible, Google Podcasts, Spotify and my YouTube Channel. Please subscribe!
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