Phil Hernandez is the VP of Sales Services at TaskUs. He has spent the past 20 years skillfully building and transforming numerous Go-To-Market (GTM) teams. He possesses an unwavering commitment to mastering sales systems and demonstrates expertise in orchestrating organizational change aimed at cultivating high-performance revenue teams. His diverse industry background ranges from Tech/SaaS, Big Data, Adtech/Media, and CPG. He has implemented best practices in Startup, Scale Up, Public, and Private Equity operating environments as well as driving many transformational initiatives. As a revenue architecture expert, Phil specializes in operationalizing best practices and implementing scalable, data-driven solutions to elevate customer satisfaction throughout their buyer’s journey.

Discussed in this Episode:

• The importance of cross-functional alignment in go-to-market strategies
• Balancing strategic planning with day-to-day sales execution
• Tactics for breaking down silos between marketing, sales, and customer success
• The myth of work-life balance and finding personal equilibrium
• Strategies for incentivizing sales teams and driving desired behaviors
• The danger of seeking "silver bullet" solutions in sales leadership

Highlights:
(2:49) Phil's journey from Coca-Cola delivery driver to sales leader.
(9:41) Challenges in aligning different go-to-market functions.
(14:12) Time-blocking strategies for sales leaders.
(20:26) How TaskUs increased opportunity conversion 4x through better lead engagement.
(24:20) Designing effective sales compensation plans.
(32:33) The importance of focusing on micro-wins rather than silver bullets.
(35:09) Phil's framework for evaluating go-to-market success: People, Process, Platforms, and Performance.
(38:05) One thing revenue leaders believe to be true that Phil thinks is bull$***.
(39:36) One thing that is working for Phil in go-to-market right now.

Guest Speaker Links (Phil Hernandez):
LinkedIn: https://www.linkedin.com/in/hernandezphillip/

Host Speaker Links (Scott Barker):
LinkedIn: www.linkedin.com/in/ssbarker/
Newsletter: thegtmnewsletter.substack.com/

Product Recommendation: Apollo
"The revenue tech stack is messy right now.

If you are one of those leaders, I would recommend that you take a look at Apollo. Maybe you think you know Apollo, maybe you’ve taken a look at them in the past but I’ve looked under the hood recently and if your goal is to reduce and simplify your tech stack AND have best in breed data layered in with AI - they would be at the top of my list. There’s a reason Rippling and Stripe switched over.

We worked with their team to create an interactive demo page. You can check it out at: https://www.apollo.io/gtm

Almost all I hear these days is “we need to figure out how to best leverage AI in our sales process” and “how can we consolidate/simplify our tech stack” - with Apollo I believe you can accomplish both." -Scott Barker

The GTM Podcast
Features conversations with the top 1% of tech executives, VCs, and founders - the experts who have ‘been there, done that’ to build some of the fastest-growing software companies. Every week, a guest joins Scott Barker to dissect their stories - revealing what worked, what didn’t, and how things actually went down.

This podcast is produced by GTMnow, the media brand of VC firm GTMfund.
Visit gtmnow.com to see more content and subscribe.

Nealesh Patel is the Chief Revenue Officer at Crunchbase, an AI-powered platform that helps over 80 million dealmakers discover and prioritize the right opportunities using best-in-class company data. With over 25 years of experience in the tech industry, Neal has a proven track record of executing progressive growth strategies, landing innovative partnerships, developing revenue streams, and building winning teams. As the leader of Crunchbase's go-to-market functions, and the de facto general manager of its data licensing business, Neal has a cross-functional and holistic understanding of how to provide value to customers and generate revenue. Under his leadership, Crunchbase has more than 4X'd its unique users, increased its annual recurring revenue by over 75x, and secured partnerships with large brands like S&P, LinkedIn, Meta, Oracle, NASDAQ, Amazon, and Snowflake. Neal is also an active board member, advisor, and investor in several high-growth startups.

Discussed in this Episode:

• The importance of listening to customers without blindly obeying their requests
• How Crunchbase adapted to the rise of ChatGPT and generative AI
• The value of conducting ongoing customer tours to inform product development and strategy
• Insights on career growth and taking risks in professional development
• The future of sales management in the age of AI and rev tech platforms

Highlights:
(03:45) The concept of "listening to customers without obeying"
(09:12) Crunchbase's response to the release of ChatGPT
(13:58) Developing predictive signals using Crunchbase's proprietary data
(19:32) Career advice: The importance of curiosity and authenticity
(22:15) Taking risks and daring to be "stupid" in your career
(25:37) The ongoing need for human sales managers in the age of AI
(30:42) Why traditional sales playbooks may become obsolete
(34:21) Institutionalizing customer tours as a core business practice
(37:55) One thing revenue leaders believe to be true that Neal thinks is bull$***
(39:47) One thing that is working for Neal in go-to-market right now

Guest Speaker Links (Neal Patel):
LinkedIn: https://www.linkedin.com/in/nealeshpatel/

Host Speaker Links (Scott Barker):
LinkedIn: www.linkedin.com/in/ssbarker/
Newsletter: thegtmnewsletter.substack.com/

Sponsors:

• Apollo. The revenue tech stack is messy right now. All the leaders that I’m talking to are reevaluating their stacks from the ground up. Do we really need ten different solutions? If you are one of those leaders, I would recommend that you take a look at Apollo. Maybe you think you know Apollo, maybe you’ve taken a look at them in the past but I’ve looked under the hood recently and if your goal is to reduce and simplify your tech stack AND have best in breed data layered in with AI - they would be at the top of our list. There’s a reason Rippling and Stripe switched over. We worked with their team to create an interactive demo page - you can check it out at: https://www.apollo.io/gtm

The GTM Podcast
Features conversations with the top 1% of tech executives, VCs, and founders - the experts who have ‘been there, done that’ to build some of the fastest-growing software companies. Every week, a guest joins Scott Barker to dissect their stories - revealing what worked, what didn’t, and how things actually went down.

This podcast is produced by GTMnow, the media brand of VC firm GTMfund.
Visit gtmnow.com to see more content and subscribe.

Pete Kazanjy is a serial founder, and seasoned early stage Saas executive, advisor, and investor. He currently leads Atrium, makers of sales performance management software to help organizations measure and improve sales performance. Previously, he founded TalentBin, a talent search engine and recruiting CRM that was acquired by Monster Worldwide in 2014. Pete also authored Founding Sales, a startup sales handbook, and established Modern Sales, the nation’s largest community for sales operations, leadership, and enablement. Modern Sales is an invite-only community with over 30,000 members from 10,000+ sales organizations focused on peer education in sales operations and management.

Discussed in this Episode:

• The impact of zero interest rate policy on sales performance and buyer behavior
• The importance of accountability and performance management in sales
• The role of AI in sales and potential risks of over-automation
• Strategies for effective sales management in the current economic climate
• The value of "back to basics" approaches in sales, including pipeline generation

Highlights:
(5:59) Analyzing the drivers behind decreased sales performance in software companies.
(11:03) The evolution of sales management roles and responsibilities.
(17:58) The importance of accountability in sales management.
(22:32) Potential risks of AI automation in sales skills development.
(26:45) The need for rigorous performance management across all levels of sales.
(34:35) Implementing "PG Tuesday" as an effective pipeline generation strategy.
(31:55) One thing revenue leaders believe to be true that Peter thinks is bull$***.
(34:26) One thing that is working for Peter in go-to-market right now.

Guest Speaker Links (Peter Kazanjy):
LinkedIn: https://www.linkedin.com/in/kazanjy/

Host Speaker Links (Scott Barker):
LinkedIn: https://www.linkedin.com/in/ssbarker/
Newsletter: thegtmnewsletter.substack.com/

Sponsors:

• Brought to you by Attention. Attention’s AI-powered call recording platform ensures that your deals are executed flawlessly. It records your calls, generates next-step summaries, action items, and even creates scorecards for every single call, so your reps can continuously improve. But that’s just the beginning. Attention’s generalized insights allow you to ask any question across all of your conversations - think of it like ChatGPT for your sales calls. Attention also lets you build automated workflows tailored to your needs. For example, if a customer mentions they’re at risk of churning during a call, Attention can automatically loop in a sales director and solutions engineer to ensure that customer receives the full white-glove treatment, reducing churn and keeping your business thriving. Attention is helping companies onboard reps faster, increase the productivity of their existing teams, and giving revenue leaders unparalleled visibility into their pipelines—all while automating those tedious manual tasks.

The GTM Podcast
Features conversations with the top 1% of tech executives, VCs, and founders - the experts who have ‘been there, done that’ to build some of the fastest-growing software companies. Every week, a guest joins Scott Barker to dissect their stories - revealing what worked, what didn’t, and how things actually went down.

This podcast is produced by GTMnow, the media brand of VC firm GTMfund.
Visit gtmnow.com to see more content and subscribe.