This week, Keith has a conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”

In this episode, Keith Bitikofer speaks with Christian Delcid about the latest features in Workday R2, including AI tools that enhance user experience. They delve into the importance of building a robust support model for Workday, emphasizing the need for collaboration between HR, IT, and finance. The conversation highlights the role of a Workday Product Owner in aligning system capabilities with organizational goals. They also explore various support roles necessary for effective Workday management and the strategic use of Subject Matter Experts (SMEs) to enhance support functions. Finally, they discuss the different levels of support within Workday and the importance of having a clear escalation path for critical issues.

In this conversation, Keith and Christian talk about:

• The new AI tools in Workday R2 enhance user experience.
• Collaboration between HR, IT, and finance is crucial.
• A Workday Product Owner aligns system capabilities with vision.
• Support roles need to be clearly defined in job descriptions.
• SMEs can provide valuable support but have limitations.
• Understanding support levels helps in effective issue resolution.
• Proactive planning is essential for Workday management.
• Change management is critical for new functionalities.
• Communication between teams prevents silos.
• A clear escalation path is necessary for urgent issues.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, AI, support model, product owner, SMEs, support roles, HR, IT, finance, change management

This week, Keith continues his conversation with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation.”

In this episode, Keith and Christian discuss the intricacies of supporting Workday, focusing on evaluating support structures, establishing healthy processes, and the importance of change management. They explore how organizational complexity impacts support staffing needs and the necessity of adapting to constant changes within the Workday ecosystem.

In this conversation, Keith and Christian talk about:

• How evaluating your Workday support structure is crucial for improvement.
• Change management is essential for successful Workday implementation and for Phase X projects.
• Complexity in an organization directly affects support staffing needs.
• Communication and training are key components of effective change management.
• Understanding your audience is vital for successful change initiatives.
• Regularly reassess your organization's complexity as it evolves.
• Involve multiple departments in the prioritization process for requests.
• Creating a platform for discussion enhances collaboration and learning.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, support, change management, complexity, organizational structure, software support, Workday Rising, governance, prioritization, employee experience

This week, Keith speaks with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation”

In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss key insights from Workday Rising and delve into the foundational aspects of supporting Workday. They emphasize the importance of understanding the minimum viable product during implementation, the stabilization phase post-launch, and the necessity of aligning organizational policies before configuring the system. The conversation also touches on the strategic role of Workday within organizations and the impact of leadership changes on system perception and support.

In this conversation, Keith and Christian discuss how Workday Rising showcased significant innovation and energy in the ecosystem. Understanding the minimum viable product is crucial for successful implementation. The stabilization phase is often longer than expected and requires ongoing attention. Policies must be established before configuring Workday to avoid pitfalls. Workday's role as a core system impacts budget and training decisions. Leadership changes can shift the perception and support of Workday. Data quality is essential for a smooth transition to Workday. User expectations must be managed during the implementation process. Integration and reporting capabilities are vital for the effective use of Workday. Continuous improvement and feature addition are key benefits of using Workday.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, Workday Gold, software support, Workday Rising, minimum viable product, stabilization phase, policy configuration, organizational strategy, HR systems, enterprise resource planning