Showing results for "Robert Service" in Leadership
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Written by: Robert Spector, breAnne O. Reeves
- Narrated by: Eric Pollins
- Length: 6 hrs and 14 mins
- Unabridged
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Narrated by: Eric Pollins
- Length: 6 hrs and 14 mins
- Release Date: 21-11-17
- Language: English
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Regular price: ₹668.00 or 1 Credit
Sale price: ₹668.00 or 1 Credit
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A Passion for Leadership
- Lessons on Change and Reform from Fifty Years of Public Service
- Written by: Robert M. Gates
- Narrated by: George Newbern
- Length: 8 hrs and 5 mins
- Unabridged
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From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.
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A Passion for Leadership
- Lessons on Change and Reform from Fifty Years of Public Service
- Narrated by: George Newbern
- Length: 8 hrs and 5 mins
- Release Date: 19-01-16
- Language: English
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Regular price: ₹1,005.00 or 1 Credit
Sale price: ₹1,005.00 or 1 Credit
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