Church Management

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Are you a high potential? Your managers and HR department are constantly wondering that about you - and assessing whether or not you have what it takes to advance. Here's how to get them to answer yes. Being seen as a high potential leader is essential to getting promoted and reaching an organization's upper echelons, but most companies keep their top talent list a closely guarded secret. And the assessment process they use to decide who is and isn't a future leader is an even greater mystery.

Being a pastor is a complicated calling. Pastors are often pulled in multiple directions and must "become all things to all people" (1 Cor. 9:22). What does the New Testament say (or not say) about the pastoral calling? And what can we learn about it from the apostle Paul? According to popular New Testament scholar Scot McKnight, pastoring must begin first and foremost with spiritual formation, which plays a vital role in the life and ministry of the pastor. As leaders, pastors both create and nurture culture in a church.

Authors Eric Geiger (author of the best-selling Simple Church and Creature of the Word) and Kevin Peck argue that churches that consistently produce leaders have strong convictions to develop leaders, healthy cultures for leadership development, and helpful constructs to systematically and intentionally build leaders. All three are essential for leaders to be formed through the ministry of a local church.

Institutions remain essential to human flourishing. They are the means by which communities thrive, individual vocations are fulfilled, and society is changed for the good. As a result, we all need to learn how to work effectively within institutions. That is just what Gordon Smith provides. He unpacks the core of institutional intelligence - the wisdom of working effectively within an organization. At the same time, he explains how team leaders, directors, executives, board members, key stakeholders, and employees can avoid what is often their greatest source of stress on the job,

Small Church Essentials is for leaders of smaller congregations. It encourages them to steward their role well, debunking myths about small churches while offering principles for leading a dynamic, healthy small church. Based on the popular six-hour lecture that Karl Vaters delivers to church leaders across the country, Small Church Essentials will affirm small church leaders and show them how to identify what they do well and how to do it even better.

Bruce Miller debunks the idea of balance - basically trying to have it all, all the time. Most churches and their pastors try to do everything at once and feel guilty if any one aspect (worship, ministries, outreach, etc.) is neglected. He replaces the exhausting concept of balance with the idea of rhythm: churches, like people, need to give attention to different programs and ministries at different times, basically by attending to their seasons and cycles.

In today’s polarized context, Christians often have committed, biblical rationales for very different positions. How can Christians navigate disagreements with both truth and love? Tim Muehlhoff and Rick Langer provide lessons from conflict theory and church history on how to negotiate differing biblical convictions in order to move toward Christian unity.

What if I told you that you were only one step away from unlocking new levels of maturity and growth in your church? The myth of the silver bullet still exists because we desperately want it to. We all prefer quick fixes and bandage solutions to the long, hard, slow work that produces real change. What if the solution isn't a new model or a complicated strategy but a shift in perspective? What if you could keep your church's current vision, values, and model and simply make a few microshifts...leading to macrochanges?

While we can't determine how God will act, we can be expectant and anticipate his work. And revivals are not just experienced-they can be led. James Choung and Ryan Pfeiffer have seen revival in their own ministries, with remarkable transformation in both individuals and communities. They unpack what revival looks like, how Christians can anticipate it, and how they can experience it in their own lives and in larger movements. They provide a model of revival leadership for Christians who want to facilitate and spread revival in their contexts.

The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. It's about hospitality. The Come Back Effect reveals to church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, describe how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth. 

Just Lead! provides practical leadership help for women to develop skills to lead themselves and others with the character, confidence, and authenticity of a godly woman. The book shows what holds women back and then focuses on the skills women need to lead others effectively. Using this hands-on, practical resource will inspire women leaders in the church to use its ideas to gain strength and lead well.

What can we learn about leadership and influence from Paul? Most Christians know something of the Apostle Paul's life and ministry, but what about the incredible team of influencers he assembled and mobilized? Who were they, and how did Paul lead this team to accomplish God's purposes? Even more, what can we learn from their successes and failures, and how can we imitate their qualities?

In The End of Power, award-winning columnist and former Foreign Policy editor Moisés Naím illuminates the struggle between once-dominant megaplayers and the new micropowers challenging them in every field of human endeavor. Drawing on provocative, original research and a lifetime of experience in global affairs, Naím explains how the end of power is reconfiguring our world.

The world is a very different place from what it was just a few years ago. Today’s post-everything world is arguably more divisive, political, indifferent, and impatient than ever. While many believe that the best course of action is to find a way back to how things used to be, is that actually the best way forward? Given the many ways that our world has changed, it’s time for Christian leadership strategies to change, and for churches to approach making disciples, evangelism, and preaching differently than yesterday.

Everyone seems to understand that healthy organizations nurture flourishing individuals and societies—what Jesus desires for all. How can Christian business and ministry leaders create a positive organizational culture and identity? Justin Irving has spent twenty years studying, teaching, and reflecting on organizational leadership. Drawing wisdom from the Bible, contemporary leadership theory, and the insights of over two hundred executive leaders, Irving provides a theological framework that makes human flourishing the driving motivation for leading organizations well.

Paul Sparks, Tim Soerens, and Dwight J. Friesen have seen—in cities, suburbs, and small towns all over North America—how powerful the gospel can be when it takes root in the context of a place, at the intersection of geography, demography, economy, and culture. This is not a new idea—the concept of a parish is as old as Paul's letters to the various communities of the ancient church. But in an age of dislocation and disengagement, the notion of a church that knows its place and gives itself to where it finds itself is like a breath of fresh air, like a sign of new life.