Difficult Relationships

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations.

Jackie does not like surprises. Chaos is the enemy! The best way to get her successful, busy parents to notice her is to be perfect. The perfect look, the perfect grades—the perfect daughter. And then Jackie's family dies in a freak car accident and she has to move cross-country to live with the Walters—her new guardians. Now Jackie must trade in her Type A personality and New York City apartment for a Colorado ranch and all the wild Walter boys who come with it. How can she fit in and move on when she needs to keep her parents' memory alive by living up to the promise of perfect?

Romance book blogger Vivian Galdi is a girl on a mission: the Replacement Crush Mission. After Jake the Snake pretends their secret summer kissing sessions never happened, Vivian creates a list of safe crush targets, determined to avoid anyone who pings her zing meter. But nerd-hot Dallas, the new guy in town, sends the mission and Vivian’s zing meter into chaos. While designing software for the bookstore where Vivian works, Dallas wages a counter mission, analyzing his target and taking advantage of the tactical errors in her strategy.

We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

Two teens meet and bond when they are forced to visit their respective parents in neighboring apartments every other weekend. A sparkling, nuanced, and emotional listen for fans of Rainbow Rowell, Morgan Matson, and Julie Buxbaum. Heartbreak brought them together...will love tear them apart? Adam's life used to be awesome. Straight As, close friends, and a perfect home life. Then his oldest brother died. Now his mom cries constantly, he and his middle brother can't talk without fighting, and the father he always admired moved out when they needed him most.

Sixteen-year-old Lexi Stevens has never been kissed - never even been asked on a date. So when she humiliates herself in front of her crush and her brother's best friend offers to be her fake boyfriend for the week to make him jealous, she doesn't know if it's the stupidest idea ever or a dream come true. Noah Taylor gets kicked out of his house by his abusive stepdad. When his new "girlfriend" discovers him sleeping in his car and offers to let him sleep in her closet, he starts to wonder if he's found someone he can confide in after all.

Isabel has one rule: no dating. It's easier. It's safer. It's better...for the other person. She's got issues. She's got secrets. She's got rheumatoid arthritis. But then she meets another sick kid. He's got a chronic illness Isabel's never heard of, something she can't even pronounce. He understands what it means to be sick. He understands her more than her healthy friends. He understands her more than her own father, who's a doctor.

Being a parent is one of the most rewarding experiences in life, but every family faces challenges that can be frustrating and overwhelming. For more than 25 years, internationally renowned clinical psychologist Thomas W. Phelan's 1-2-3 Magic has helped millions of parents, teachers, and caregivers raise independent, emotionally intelligent children and build happier, healthier families - all through an easy to understand program that you'll swear "works like magic".

Iris Oxtabee has managed to navigate the tricky world of unspoken social interactions by reading everything from neuroscience journals to Wikipedia articles. Science has helped her fit the puzzle pieces into an understandable whole, and she’s sure there’s nothing it can’t explain. Love, for example, is just chemistry. Her best friend, however, believes love is one of life’s beautiful and chaotic mysteries, without need for explanation. Iris isn’t one to back down from a challenge; she’s determined to prove love is really nothing more than hormones and external stimuli.

Before Sloane, Emily didn't go to parties, she barely talked to guys, and she didn't do anything crazy. Enter Sloane, social tornado and the best kind of best friend - someone who yanks you out of your shell. But right before what should have been an epic summer, Sloane just...disappears. No note. No calls. No texts. No Sloane. There's just a random to-do list with 13 bizarre tasks that Emily would never try. But what if they can lead her to Sloane? "Go Skinny Dipping?" Um...

Best-selling author and personal development trainer, Scott Allan, wants you to defeat procrastination, eliminate negative self-talk, and overcome lazy tendencies to delay hard work. In this hands-on, practical guide, you'll learn Scott's step-by-step method to destroy bad habits and end self-sabotage so that you can stop guilting yourself for working hard but getting nothing done.

Elizabeth Earnshaw is here to help. The renowned Gottman therapist, founder of A Better Life Therapy, and influential Instagram therapist behind @lizlistens has helped to transform countless relationships. With I Want This to Work, she presents for today’s generation the most effective and proven steps for relationship success.

In Difficult Conversations Don't Have to be Difficult, bestselling author Jon Gordon and veteran human resources professional and executive coach Amy P. Kelly deliver an inspiring new take on how to make tough workplace conversations an asset in building a stronger team and organization. The book, written as a business fable, follows Ruth, the CEO of a successful multinational company who has been instructed by her board to prepare her company for sale.

It's senior year, and Paige Hancock is finally living her best life. She has a fun summer job, great friends, and a super charming boyfriend who totally gets her. But senior year also means big decisions. Weighing "the rest of her life," Paige feels her anxiety begin to pervade every decision she makes. Everything is exactly how she always wanted it to be-how can she leave it all behind next year? In her head, she knows there is so much more to experience after high school. But in her heart, is it so terrible to want everything to stay the same forever?

Stella was born to sing. Someday Broadway. But everything changes when a tragic accident renders her deaf; she cannot hear, much less sing. Trapped in a strange new world of total silence, she must face not only the loss of her friends, her hopes, and her voice but also the loss of her identity and her life's purpose. Who is she if she's not a singer? Hayden is a quiet loner, an outcast, and the only person Stella can communicate with; his profound stutter makes him speak so slowly, she is able to easily read his lips.

Seventeen-year-old Julie has her future all planned out: move out of her small town with her boyfriend Sam, attend college in the city, spend a summer in Japan. But then Sam dies. And everything changes. Desperate to hear his voice one more time, Julie calls Sam’s cell phone just to listen to his voicemail. And Sam picks up the phone.

The wait is over! John Green, the number one best-selling author of The Fault in Our Stars, is back. It all begins with a fugitive billionaire and the promise of a cash reward. Turtles All the Way Down is about lifelong friendship, the intimacy of an unexpected reunion, Star Wars fan fiction, and tuatara. But at its heart is Aza Holmes, a young woman navigating daily existence within the ever-tightening spiral of her own thoughts.

Baseball player Kyle Sawyer has many labels: bad boy, delinquent, ladies' man, fearless outfielder . . . Only one of them is actually true. But then sweet ballet dancer Faith Gladwell asks him to help wreck her reputation, and everything goes sideways.