Cindy Hubert
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Cindy Hubert

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Cindy Hubert is the executive director of APQC’s Advisory Services, which provides individualized and collaborative approaches to solve business problems and address strategic needs. Over the past 15 years, Hubert and her team have worked with more than 350 organizations to provide assessments, strategy development, project management, transfer of best practice design and implementation, and metric and best practices research engagements using APQC’s KM methodologies. She recently led the development of APQC’s Levels of Knowledge Management Maturity and KM Capability Assessment Tool, which is used by organizations across the world to guide, develop, and execute their KM strategies and approaches. She also pioneered efforts to introduce measurement and innovation techniques to KM. Hubert has co-authored with Carla O’Dell a number of KM publications including APQC’s KM Passport to Success Series. She writes frequently for leading journals and magazines and speaks at conferences worldwide. Hubert has worked with a variety of industries including oil and gas, manufacturing, pharmaceutical, government and military, retail, nonprofit, and consumer products. Her background includes developing KM strategies, approaches, and supporting measurement systems and integrating with process management and performance improvement initiatives; process redesign; quality programs; and large-scale change efforts supported by training programs, communication strategies, measurement, and competency models. Prior to being named executive director of custom solutions, Hubert served as the director of KM and learning. Hubert has also served as an instructor at Rice University's Executive Education Graduate School of Management. A graduate of the University of Texas at Austin, Hubert received a bachelor's degree in business administration and marketing.
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