Episodes

  • Navigating Risk Management in the Automotive Industry with Tom Kline

    Navigating Risk Management in the Automotive Industry with Tom Kline
    Nov 19 2024
    Innovation comes in many forms, and compliance professionals need to be ready for it and embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom Fox is joined by Tom Kline, a seasoned automobile industry expert and risk management authority. The two Toms delve into specific risks unique to car dealerships and how to manage customer and employee relations to avoid regulatory problems effectively. Kline shares his extensive experience from almost 35 years in the industry, detailing strategies like proactive online reputation management and creative contractual clauses designed to preempt legal issues from customer disputes. They also discuss the complexities of insurance policies in the automotive sector and the importance of understanding coverage as a risk mitigation tool. Kline introduces ‘Tuck the Octopus,’ a metaphor for handling the multifaceted challenges dealerships face, emphasizing customer service’s importance in fostering long-term loyalty. Key highlights: Key Risks in Automobile Dealerships Managing Customer and Employee Complaints Upstream Risk Management Tuck the Octopus: A Creative Solution Service Aspect of Dealerships Resources: Tom Kline on LinkedIn Better Vantage Point Tuck the Octopus Tom Fox Instagram Facebook YouTube Twitter LinkedIn
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    36 mins
  • Exploring Client-Side Security and PCI DSS Compliance with Rui Ribeiro

    Exploring Client-Side Security and PCI DSS Compliance with Rui Ribeiro
    Nov 12 2024
    Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. Join Tom Fox, the Voice of Compliance as he visits with top innovative minds, thinkers and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom we take things in a different direction by welcoming Rui Ribeiro, co-founder and CEO of JScrambler, which is the sponsor of this podcast. Ribeiro discusses innovative measures in client-side security and PCI DSS compliance. Rui shares his professional background and discusses the significance of the PCI DSS Version 4 update in enhancing client-side environments, particularly focusing on the control over third-party vendors to prevent unauthorized data access. The discussion outlines the strides taken in making transactions secure and offers insights into the broader implications of data privacy and compliance trends. Listeners will gain a comprehensive understanding of the intersection between technology and compliance in the context of data security, alongside the evolving regulatory landscape. Key Highlights Exploring Client-Side Security and PCI DSS Compliance The Importance of PCI DSS Version 4 Challenges and Solutions in Client-Side Security JScrambler's Role and Customer Engagement Future of Client-Side Security and Compliance Resources Rui Ribeiro on LinkedIn JScrambler Tom Fox Instagram Facebook YouTube Twitter LinkedIn
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    28 mins
  • Anik Singal on His Journey from Digital Marketer to Compliance Advocate

    Anik Singal on His Journey from Digital Marketer to Compliance Advocate
    Nov 5 2024
    Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. Join Tom Fox, the Voice of Compliance as he visits with top innovative minds, thinkers and creators in the award-winning Innovation in Compliance podcast. In this episode, Tom Fox sits down with Anik Singal, an expert in digital marketing and compliance. We discuss the often-overlooked aspects of compliance in direct marketing business. Singal shares his remarkable journey from being an online marketer for over two decades, to facing a civil investigative demand from the FTC just as he was about to sell his company. This life-altering experience led him to focus on marketing compliance, resulting in the creation of an AI-powered software, a podcast, a book, and an academy aimed at helping businesses market compliantly while still achieving high conversion rates. The episode delves into the complexities of FTC, SEC, and FINRA regulations, and provides actionable insights into maintaining compliance to avoid legal pitfalls. Key Highlights · The Turning Point: FTC Investigation · Lessons Learned and New Mission · Understanding FTC Marketing Compliance · The Pentagon of Compliance · The Importance of Substantiation in Marketing · The 'Don't Say That' Podcast Resources Anik Singal on LinkedIn Complily Don’t Say That podcast Tom Fox Instagram Facebook YouTube Twitter LinkedIn
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    35 mins
  • Revolutionizing Compliance: AI’s Role in Shaping The Future of Compliance Financial Institutions

    Revolutionizing Compliance: AI’s Role in Shaping The Future of Compliance Financial Institutions
    Oct 29 2024
    Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, Tom Fox has an enlightening discussion with John Sun, CEO of Spring Labs, sponsor of this podcast, as they delve into the transformative impact of AI on compliance in the financial sector. John shares his journey from a Chief Risk Officer at Avant to leading Spring Labs, an AI company focused on creating innovative compliance tools for financial institutions. The episode explores the significant gap in existing compliance tools and the company’s contributions to making compliance processes more efficient and adoptable. They cover the challenges faced by compliance professionals in communicating the value of these tools to quantitative-oriented stakeholders and highlight how AI-powered solutions like Zanko ComplianceAssist, Agent Assist, and Customer Assist are enhancing efficiency and accuracy. Additionally, the conversation touches on how AI is being used to convert unstructured conversational data into actionable insights, leading to better business decisions and process improvements. This episode offers valuable insights for financial institutions aiming to use customer feedback as a strategic resource and emphasizes the growing importance of AI in compliance and data management. Key Highlights: The Genesis of Spring Labs Strategic Value of Compliance Management Leveraging AI in Compliance Streamlining Customer Service with AI Leveraging Data for Business Efficiency AI’s Role in Structuring Data Future of AI in Compliance Resources: John Sun on LinkedIn Spring Labs Tom Fox Instagram Facebook YouTube Twitter LinkedIn
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    28 mins
  • Monica Goyal on Tech-Driven Solutions for Law Firms

    Monica Goyal on Tech-Driven Solutions for Law Firms
    Oct 22 2024
    Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. This month’s sponsor of Innovation in Compliance is Athennian. In this episode, Tom welcomes Monica Goyal, the Vice President for Legal Innovation and Lawyer at Caravel LLC and Briefly LLC, to explore the transformative potential of technology in the legal industry. Monica has a non-traditional journey to the legal profession, beginning with her educational background in electrical engineering and firsthand experience in Silicon Valley. From this perspective and after law school and work in the legal field, she observed multiple process inefficiencies. She discusses how advanced technologies like generative AI and data analytics can address these inefficiencies, improving corporate governance, contract management, and the overall delivery of legal services. Monica highlights the importance of legal innovation officers in law firms and the role of Caravel Law’s unique model in providing backend support to legal professionals, allowing them to escape administrative tasks and focus on core legal work. She also touches on the innovative concept of fractional in-house counsel, which serves businesses needing more support than external counsel without the full expense of a general counsel. Listeners will gain insights into the growing necessity for legal tech skills and the benefits of tools such as Athennian for document automation. Monica underscores the value of emerging technologies and encourages further exploration of resources like Caravel and Briefly for legal professionals. Key Highlights: Monica Goyal’s Unique Journey into Law Innovations in Corporate Legal Departments Communicating Tech Solutions to Legal Professionals Caravel’s Unique Business Model Management with Athennian Future of Legal Tech and Data Analytics Resources: Monica Goyal on LinkedIn Caravel LLC Athennian Tom Fox Instagram Facebook YouTube Twitter LinkedIn
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    24 mins
  • Tech Evolution in Real Estate Law: A Conversation with Christy-Ann Jordaan

    Tech Evolution in Real Estate Law: A Conversation with Christy-Ann Jordaan
    Oct 15 2024
    Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. This month’s sponsor of Innovation in Compliance is Athennian. In this episode, Tom welcomes Christy-Ann Jordaan, a Paralegal with extensive experience in the commercial real estate sector. Christy discusses her career journey, starting from her early days in law firms to her current role at BOSA Properties in Vancouver. She elaborates on the evolution of technological solutions in the legal field, emphasizing the benefits of automating manual tasks and enabling self-service information access. Christy highlights how these innovations have improved efficiency, reduced workload, and enhanced service quality. She shares insights into the implementation of Athenian, a digital solution for managing corporate records, which has transformed their operations by centralizing data and enabling secure access. Looking ahead, Christy is excited about future tech advancements, including AI-powered corporate record management. Listeners are encouraged to connect with her on LinkedIn or explore BOSA Properties’ website for more information about the company’s endeavors. Key Highlights: Christy’s Professional Journey Technological Evolution in Legal Work Athenian Solution: A Game Changer Future Tech Solutions and AI Resources: Christy-Ann Jordaan on LinkedIn Bosa Properties Athennian Tom Fox Instagram Facebook YouTube Twitter LinkedIn
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    18 mins
  • Tina Grubisa on Creating a Culture of Governance with Athennian

    Tina Grubisa on Creating a Culture of Governance with Athennian
    Oct 8 2024
    Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. This month’s sponsor of Innovation in Compliance is Athennian. In this episode, Tom welcomes Tina Grubisa, Industry Consultant, Fund Operations at Athennian, to discuss how Athennian can help to drive a culture of governance at your organization. In this episode, Tina Grubisa discusses her career transition from finance to a tech startup, ultimately landing at Athennian as a Fund Operations consultant. Athennian, a cloud-based entity management platform, is known for aiding private equity, law firms, and corporations in automating compliance tasks and enhancing corporate governance. The conversation covers Athennian’s value proposition in the market, focusing on its innovative use of AI to evolve from a system of record to one of engagement and intelligence. Tina highlights Athennian’s role in helping clients stay ahead of regulatory demands, such as the SEC’s private fund rule, and building a culture of governance within an ESG framework. Additionally, the platform’s user experience and customer feedback are integral to its ongoing innovation process. Tina also explores future trends in governance and compliance, emphasizing the increasing importance of transparency and the potential impact of AI by 2030. Key Highlights: Building a Culture of Governance Corporate Trends and AI in Governance Future of Workflow Platforms Advice for GRC Professionals Going Forward Resources: Tina Grubisa on LinkedIn Athennian Tom Fox Instagram Facebook YouTube Twitter LinkedIn
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    25 mins
  • Evie Wentink on Rethinking Compliance

    Evie Wentink on Rethinking Compliance
    Oct 1 2024
    Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, Tom welcomes back Evie Wentink to discuss the importance of rethinking ethics and compliance practices. Evie shares insights from her recent LinkedIn articles on best practices for ethics hotlines and the importance of finding creative ways to engage employees in compliance topics. She reads a whimsical Dr. Seuss-inspired piece on reaching ethics hotlines and emphasizes the need for compliance messaging to be approachable and engaging. Additionally, Evie discusses the challenges compliance professionals face with limited budgets and offers practical solutions such as leveraging LinkedIn for networking and creating low-cost, effective compliance awareness tools. The conversation also touches on the significance of changing the narrative around ethics and compliance for younger generations. Evie shares her experiences discussing compliance with her children and highlights the need for better education in schools to prepare future employees. She concludes by mentioning her new website, Ethical Edge Experts, and various platforms she’s using to spread compliance awareness. Tom and Evie agree on the necessity of continuous dialogue and innovation in the compliance field. Key Highlights: Rethinking Compliance Practices Creative Messaging for Ethics Hotlines Leveraging Low-Cost Resources Engaging Managers in Compliance Resources: Evie Wentink on LinkedIn Evie’s Top 10 Compliance Back to Basics Tom Fox Instagram Facebook YouTube Twitter LinkedIn
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    27 mins