Customer Service

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Product List
  • How to Become a Rainmaker cover art

    • How to Become a Rainmaker

    • The Rules for Getting and Keeping Customers and Clients
    • Written by: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 8 mins
    • Release Date: 06-06-00
    • Language: English
    • 5 out of 5 stars 9 ratings
    • A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

    Regular price: ₹74.00 or 1 Credit

    Sale price: ₹74.00 or 1 Credit

    Free with 30-day trial
  • Delivering Happiness cover art

    • Delivering Happiness

    • A Path to Profits, Passion, and Purpose
    • Written by: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release Date: 07-06-10
    • Language: English
    • 5 out of 5 stars 105 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Regular price: ₹500.00 or 1 Credit

    Sale price: ₹500.00 or 1 Credit

    Free with 30-day trial
  • The Membership Economy cover art

    • The Membership Economy

    • Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
    • Written by: Robbie Kellman Baxter
    • Narrated by: Tom Pile
    • Length: 8 hrs and 12 mins
    • Release Date: 19-04-16
    • Language: English
    • 4.5 out of 5 stars 23 ratings
    • If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy....

    Regular price: ₹668.00 or 1 Credit

    Sale price: ₹668.00 or 1 Credit

    Free with 30-day trial
  • The Storytelling Edge cover art

    • The Storytelling Edge

    • How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
    • Written by: Joe Lazauskas, Shane Snow
    • Narrated by: Chris Sorensen
    • Length: 4 hrs and 15 mins
    • Release Date: 30-05-18
    • Language: English
    • 4 out of 5 stars 1 rating

    • In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers....

    Regular price: ₹586.00 or 1 Credit

    Sale price: ₹586.00 or 1 Credit

    Free with 30-day trial
  • The Effortless Experience cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • Written by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release Date: 03-03-20
    • Language: English
    • 5 out of 5 stars 5 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

    Regular price: ₹879.00 or 1 Credit

    Sale price: ₹879.00 or 1 Credit

    Free with 30-day trial
  • Customer Centricity cover art

    • Customer Centricity

    • Focus on the Right Customers for Strategic Advantage
    • Written by: Peter Fader
    • Narrated by: Patrick Lawlor
    • Length: 2 hrs and 36 mins
    • Release Date: 05-09-13
    • Language: English
    • 4 out of 5 stars 5 ratings
    • Not all customers are created equal. Despite what the tired old adage says, the customer is not always right....

    Regular price: ₹469.00 or 1 Credit

    Sale price: ₹469.00 or 1 Credit

    Free with 30-day trial
  • Transform Customer Experience cover art

    • Transform Customer Experience

    • How to Achieve Customer Success and Create Exceptional CX
    • Written by: Isabella Villani
    • Narrated by: Jonathan Yen
    • Length: 9 hrs and 4 mins
    • Release Date: 09-04-19
    • Language: English
    • Not rated yet

    • Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments....

    Regular price: ₹586.00 or 1 Credit

    Sale price: ₹586.00 or 1 Credit

    Free with 30-day trial
  • Hug Your Haters cover art

    • Hug Your Haters

    • How to Embrace Complaints and Keep Your Customers
    • Written by: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Release Date: 01-03-16
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

    Regular price: ₹656.00 or 1 Credit

    Sale price: ₹656.00 or 1 Credit

    Free with 30-day trial
  • Personalized cover art

    • Personalized

    • Customer Strategy in the Age of AI
    • Written by: Mark Abraham, David C. Edelman
    • Narrated by: Christopher Douyard
    • Length: 8 hrs and 12 mins
    • Release Date: 05-11-24
    • Language: English
    • Not rated yet

    • Consumers want personalized experiences, but few companies are rising to the challenge. To be done effectively, personalization must be a critical element of an organization's strategy.

    Regular price: ₹586.00 or 1 Credit

    Sale price: ₹586.00 or 1 Credit

    Free with 30-day trial
  • LinkedIn the Sandler Way cover art

    • LinkedIn the Sandler Way

    • 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
    • Written by: Sandler Systems Inc.
    • Narrated by: Sean Pratt
    • Length: 1 hr and 54 mins
    • Release Date: 01-12-17
    • Language: English
    • 5 out of 5 stars 1 rating
    • Social selling is easier than you think. LinkedIn the Sandler Way, the first audiobook release from Sandler Training and LinkedIn, offers powerful, cutting-edge best practices....

    Regular price: ₹422.00 or 1 Credit

    Sale price: ₹422.00 or 1 Credit

    Free with 30-day trial
  • The Service Culture Handbook cover art

    • The Service Culture Handbook

    • A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
    • Written by: Jeff Toister
    • Narrated by: Roger Wayne
    • Length: 5 hrs and 41 mins
    • Release Date: 25-02-20
    • Language: English
    • 4 out of 5 stars 1 rating

    • The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....

    Regular price: ₹469.00 or 1 Credit

    Sale price: ₹469.00 or 1 Credit

    Free with 30-day trial
  • Customer Centricity cover art

    • Customer Centricity

    • Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
    • Written by: Peter Fader
    • Narrated by: Patrick Lawlor
    • Length: 3 hrs and 4 mins
    • Release Date: 09-07-24
    • Language: English
    • Not rated yet

    • Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.

    Regular price: ₹351.00 or 1 Credit

    Sale price: ₹351.00 or 1 Credit

    Free with 30-day trial
  • The Customer Success Professional's Handbook cover art

    • The Customer Success Professional's Handbook

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • Written by: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release Date: 24-03-20
    • Language: English
    • 5 out of 5 stars 6 ratings

    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Regular price: ₹586.00 or 1 Credit

    Sale price: ₹586.00 or 1 Credit

    Free with 30-day trial
  • Getting Naked cover art

    • Getting Naked

    • A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
    • Written by: Patrick Lencioni
    • Narrated by: Dan Woren
    • Length: 4 hrs and 17 mins
    • Release Date: 23-02-10
    • Language: English
    • 4.5 out of 5 stars 20 ratings
    • This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

    Regular price: ₹754.00 or 1 Credit

    Sale price: ₹754.00 or 1 Credit

    Free with 30-day trial
  • The Jobs to Be Done Playbook cover art

    • The Jobs to Be Done Playbook

    • Align Your Markets, Organization, and Strategy Around Customer Needs
    • Written by: Jim Kalbach, Michael Schrage - foreword
    • Narrated by: Tom Parks
    • Length: 8 hrs and 10 mins
    • Release Date: 28-05-24
    • Language: English
    • Not rated yet

    • These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice-to-have, it's a strategic imperative. The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action.

    Regular price: ₹586.00 or 1 Credit

    Sale price: ₹586.00 or 1 Credit

    Free with 30-day trial
  • From Impressed to Obsessed cover art

    • From Impressed to Obsessed

    • 12 Principles for Turning Customers and Employees into Life-Long Fans
    • Written by: Jon Picoult
    • Narrated by: Jon Picoult
    • Length: 8 hrs and 58 mins
    • Release Date: 18-01-22
    • Language: English
    • Not rated yet

    • If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business....

    Regular price: ₹586.00 or 1 Credit

    Sale price: ₹586.00 or 1 Credit

    Free with 30-day trial
  • The Hidden Psychology of Social Networks cover art

    • The Hidden Psychology of Social Networks

    • How Brands Create Authentic Engagement by Understanding What Motivates Us
    • Written by: Joe Federer
    • Narrated by: Alex Knox
    • Length: 9 hrs and 14 mins
    • Release Date: 14-07-21
    • Language: English
    • 4.5 out of 5 stars 4 ratings

    • Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one....

    Regular price: ₹586.00 or 1 Credit

    Sale price: ₹586.00 or 1 Credit

    Free with 30-day trial
  • Fish! For Life cover art

    • Fish! For Life

    • Written by: Stephen C. Lundin, John Christensen, Harry Paul
    • Narrated by: Kerin McCue, Sara Krieger
    • Length: 2 hrs and 38 mins
    • Release Date: 22-03-18
    • Language: English
    • 4.5 out of 5 stars 3 ratings

    • Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....

    Regular price: ₹500.00 or 1 Credit

    Sale price: ₹500.00 or 1 Credit

    Free with 30-day trial
  • Unlocking the Customer Value Chain cover art

    • Unlocking the Customer Value Chain

    • How Decoupling Drives Consumer Disruption
    • Written by: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release Date: 19-02-19
    • Language: English
    • 5 out of 5 stars 5 ratings

    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

    Regular price: ₹1,005.00 or 1 Credit

    Sale price: ₹1,005.00 or 1 Credit

    Free with 30-day trial
  • Selling Luxury cover art

    • Selling Luxury

    • Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    • Written by: Robin Lent, Genevieve Tour
    • Narrated by: Jo Anna Perrin
    • Length: 3 hrs and 12 mins
    • Release Date: 20-07-20
    • Language: English
    • 3.5 out of 5 stars 2 ratings

    • Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

    Regular price: ₹501.00 or 1 Credit

    Sale price: ₹501.00 or 1 Credit

    Free with 30-day trial
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